Return/Exchange
To start an exchange please email us at clickhereforhelp@hotmail.com and we will take care of you from there.
Damaged items(if applicable)
If this happens and your item(s) arrived damaged by a manufacturing fault please email us with a photo showing your damaged item(s) so we can inspect your damaged item. We will notify you of the approval or rejection of your refund/exchange. (Note: Shipping fees can not be refunded (If applicable)).
*Once we issue you credits, your bank or credit card company may take 7 business days*
Exchange Policy
Exchange your Official Sassenach item within 48 hours of your delivery date for a free exchange. We only offer one free exchange per order.
We only offer exchanges for the same product for different size for US orders only. We do not offer exchanges for different colors, styles etc.
Exchange Process Explained:
Step 1: Email an exchange request within the 48 hours. (Please provide us with your order number and specify the item you are returning).
Step 2: We will email you back as soon as we possibly can. Once we review your situation, we will email you an ok to send back to us.
Step 3: We will order your new item , once we receive your exchange.
Returns Cont
Our policy lasts 10 days. If 10 days have gone by since your purchase arrived unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase your name/address or tracking number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds maybe granted: (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clickhereforhelp@hotmail.com and send your item to: 715 Jennie Pl. Monroe, MI 48161.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank You